Here at Pets R Us, you and your pets' satisfaction is important to us. We understand that there may be times when you need to return a product, and we aim to make this process as easy as possible.

You are entitled to a full refund, exchange, replacement or store credit within 7 days of the date of purchase when an item falls under one of the following categories:

• Arrives faulty or damaged
• Does not match the product description on our website
• Is unfit for the intended purpose (does not do what it is meant to do)
• Is not delivered within a reasonable time frame as outlined within our shipping page, or the item is lost.

Refunds cannot be given on discounted or sale items. Our refund policy also does not include any shipping costs incurred by either party.

Refunds are provided to your original payment method and are processed within 7 days of your request. Please note that these can take up to 5 business days to show in your account. 

To apply for a refund, replacement or credit, please fill out the below form.