Shipping
Shipping
- For the majority of our products, we charge a flat rate of $8 for Auckland shipping and $10 to other regions within NZ. Standard shipping is $14 to rural addresses.
- For a selection of our larger or heavier items (including food products, safety seats, beds and our pet stairs), we charge a flat rate of $13 for Auckland shipping and $18 to other regions within NZ. Larger item shipping is $22 to rural addresses.
By default, shipping costs will be calculated based off the largest/heaviest item in your order.
Delivery Timeframes
We use NZ courierpost and our estimated delivery time frame is 3-5 working days. Please note, rural areas may add an additional day to delivery time frames. Public holidays can also impact delivery timeframes and cause delays. Order delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorisation. When your order has left our warehouse, you will be sent a tracking number. PetsRUs cannot be held liable for any delay in delivery and the above timeframe is as provided to us by our freight company. For any delays or issues once your item has left us, please contact Courier Post directly with your tracking number.
Click & Collect
We offer a free click and collect service from our Herne Bay location. We aim to have all orders ready for collection within 24 hours. Please wait until you have received your confirmation email before picking up your item so that we can ensure this is ready for you. ID will need to be presented upon pickup. Our pickup location is: 202 Jervois Road, Herne Bay, Auckland.